Sales Associate Keyholder

Express Employment Professionals - Kildeer, IL

Full-time - Entry Level

Kildeer, IL

Administrative and Support Services

About the position

The Sales Associate Keyholder at PHOENIX Retail, LLC plays a crucial role in providing an exceptional in-store shopping experience for customers. This part-time position involves executing opening and closing procedures, maintaining store organization, and ensuring customer satisfaction through effective service and communication. The role also includes driving credit and loyalty programs and supporting product launches, all while adhering to company policies and procedures.

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
• Performs overrides at checkout as needed.
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
• Follows company policies and procedures to ensure the safety of all our associates and customers.
• Assists with product launch changes according to the company SOP.
• Delivers on all aspects of the customer experience model.
• Processes transactions quickly and accurately, reducing the customer's wait time.
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management.
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Requirements

• High School or Equivalent education.
• 0-2 years of relevant job experience, with a minimum of 6 months preferred.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets physical requirements.

Nice-to-haves

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Paid sick leave and public health emergency leave for part-time associates.