Sales Associate Keyholder

$32,240 - $43,264/Yr

Express Employment Professionals - Gilroy, CA

Part-time - Entry Level

Gilroy, CA

Administrative and Support Services

About the position

The Sales Associate Keyholder at PHOENIX Retail, LLC is responsible for providing an exceptional in-store shopping experience for customers while executing essential opening and closing procedures. This role involves maintaining a clean and organized store environment, processing transactions efficiently, and resolving customer service issues. The Sales Associate Keyholder also plays a key role in driving customer engagement through credit and loyalty programs.

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
• Performs overrides at checkout as needed.
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
• Follows company policies and procedures to ensure the safety of all associates and customers.
• Assists with product launch changes according to the company SOP.
• Delivers on all aspects of the customer experience model.
• Processes transactions quickly and accurately, reducing the customer's wait time.
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management.
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Requirements

• High School diploma or equivalent required.
• 0-2 years of relevant job experience, with a minimum of 6 months preferred.
• Proficient in the use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets physical requirements.

Nice-to-haves

• Previous retail experience preferred.
• Strong verbal and written communication skills specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Parental leave