Sales Associate Keyholder

$33,280 - $46,696/Yr

Express Employment Professionals - Pleasanton, CA

Part-time - Entry Level

Pleasanton, CA

Administrative and Support Services

About the position

The Sales Associate Keyholder at PHOENIX Retail, LLC plays a crucial role in providing an exceptional in-store shopping experience for customers. This part-time position involves executing opening and closing procedures, maintaining store organization, and ensuring customer satisfaction through effective service and communication. The role also includes driving credit and loyalty programs, making it essential for the associate to be proactive and customer-focused.

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
• Performs overrides at checkout as needed.
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
• Follows company policies and procedures to ensure the safety of all associates and customers.
• Assists with product launch changes according to the company SOP.
• Delivers on all aspects of the customer experience model.
• Processes transactions quickly and accurately, reducing the customer's wait time.
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management.
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Requirements

• High School diploma or equivalent required.
• 0-2 years of relevant job experience, with a minimum of 6 months preferred.
• Proficient in the use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets physical requirements.

Nice-to-haves

• Previous retail experience preferred.
• Strong verbal and written communication skills specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Parental leave