Sales Associate Loft

Loft - Holyoke, MA

Part-time - Entry Level

Holyoke, MA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Sales Associate at LOFT plays a crucial role in delivering exceptional customer service while maintaining a clean and safe store environment. This position emphasizes relationship building, understanding customer needs, and achieving both individual and store performance goals. The Sales Associate is expected to embody the brand's values and contribute to a positive, inclusive culture within the store.

Responsibilities

• Ensures that the Customer remains the top priority while balancing required tasks.
• Anticipates Customers' needs while striving to achieve store and individual performance goals.
• Actively listens and applies coaching on customer interactions and performance to maximize productivity and capture customer opportunities.
• Supports the business strategy and adjusts tactics as necessary to effectively reach goals.
• Embraces fashion, understands current market trends, and articulates them using Brand interpretations in every Customer interaction.
• Represents the Brand by adhering to Brand's dress code guidelines.
• Maintains merchandise flow/freight processes, ensuring proper floorset execution to current visual Brand standards.
• Leverages tools and takes action to drive operational excellence through Standard Operating Procedures (SOP).
• Completes daily tasks to ensure store runs smoothly and meets all Brand standards and guidelines.
• Assists with New Hire onboarding and ongoing Associate training.
• Works collaboratively with internal partners to accomplish assigned tasks.
• Reports to work as scheduled; records time worked accurately by using Brand's Time and Attendance system; remains flexible to the needs of the business.
• Contributes to the efforts to prevent shrink and raise and maintain safety awareness.
• Additional responsibilities as assigned by Store, District, or Regional leaders.

Requirements

• Ability to organize and prioritize assignments meeting deadlines with minimal supervision.
• Knowledge of visual standards and techniques, and ability to implement and maintain within Brand's guidelines.
• Communicates effectively with Customers, Managers, Store Associates, and Peers.
• Contribute to team commitment and a positive, inclusive environment.
• Take initiative on a timely/urgent basis.
• Must be technology proficient and able to operate the Point of Sale (POS) System.
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.
• Ability to maneuver around sales floor, stockroom, office, lift up to 30 lbs, and retrieve and stock merchandise with or without a reasonable accommodation.