Goodwillposted 6 months ago
Part-time • Entry Level
Washington, DC
Social Assistance

About the position

The Sales Associate position at Goodwill of Greater Washington offers an opportunity to be the face of retail operations while contributing positively to the community. This part-time role involves providing excellent customer service, managing merchandise, and ensuring a pleasant shopping experience for customers. Associates will work collaboratively in a dynamic environment and have the chance to learn and grow in their careers.

Responsibilities

  • Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
  • Assures merchandise is placed on the sales floor in a timely manner.
  • Ensures items are rung accurately on the register.
  • Demonstrates accurate cash handling skills, including making change and operating the cash register.
  • Maintains knowledge of merchandise and answers customer questions courteously and promptly.
  • Keeps floor merchandise neat and orderly and assists customers with purchase selections.
  • Maintains a clean and professional appearance.
  • Maintains an orderly and clean register area.
  • Maintains familiarity with store security procedures and exercises security practices when necessary.
  • Performs general housekeeping responsibilities, including store upkeep duties.

Requirements

  • Ability to effectively communicate with customers and associates.
  • Ability to provide exceptional customer service to all customers.
  • Ability to settle customer complaints.
  • Ability to perform basic math skills.
  • Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift).
  • Ability to bend and lift up to 40 pounds frequently.
  • Basic working knowledge of computer applications and the internet.

Nice-to-haves

  • A minimum of six months of previous work experience.
  • High School Diploma or equivalent.
  • Previous experience working in a retail environment.
  • Excellent customer service related skills.
  • Working knowledge of a cash register.
  • Multilingual with complete fluency in English.
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