About the position
The Sales Associate is a vital member of our customer service team, embodying an upbeat and contagious energy that creates memorable experiences for our customers. This role requires a deep understanding of our products, particularly in sustainable fashion, and the ability to engage authentically with customers through storytelling. As a Sales Associate, you will be the go-to expert for product knowledge and personal style, ensuring that every customer interaction is meaningful and impactful. In this position, you will be responsible for providing a seamless customer experience across both retail and e-commerce platforms. Your role will involve utilizing technology and apps effectively to enhance customer engagement. Strong communication skills are essential, as you will need to convey information clearly and purposefully across various platforms. A proven track record of achieving personal sales goals in a retail environment is crucial, as success in this role is reflected in consistently outpacing sales and performance targets. Physical requirements for this position include availability during business hours, including nights, weekends, and holidays. You should be able to bend, reach, stretch for products, and lift, carry, and move items weighing at least 40 lbs. Comfort with climbing ladders and standing for extended periods is also necessary. The ideal candidate is a natural people person with a desire to engage and nurture relationships, demonstrating resourcefulness and a willingness to tackle challenges head-on. You should be open to feedback, eager to learn, and committed to delivering on promises, ensuring consistency between your words and actions.
Responsibilities
- Exude energy and create memorable customer experiences through storytelling and authentic engagement.
- Know the product inside and out, becoming an expert in sustainable fashion and personal style.
- Provide a seamless customer experience between retail stores and e-commerce platforms.
- Utilize technology and apps effectively to enhance customer engagement.
- Communicate effectively across various platforms with purpose and clarity.
- Achieve personal sales goals and consistently outpace performance targets.
Requirements
- Experience in a similar role, preferably with high-growth direct-to-consumer retail brands.
- Omnichannel awareness and ability to provide a seamless customer experience.
- Strong communication skills across various platforms.
- Proven track record of achieving personal results in a retail business.
Nice-to-haves
- Passion for contributing to a brand with purpose and demonstrating advocacy through business.
- Ability to engage with others and nurture relationships.
- Resourcefulness and willingness to tackle challenges.
- Inquisitive mindset and comfort in asking difficult questions.
Benefits
- Health benefits
- 401(K) Plan with company match
- Incentives Program
- Commuter Options/Benefits
- Generous employee discount
