Sales Associate Part-Time - Fair Oaks

$35,360 - $35,360/Yr

Orangetheory Fitness -- West Coast Fitness - Fair Oaks, CA

Part-time - Entry Level

Fair Oaks, CA

11-50 employees

About the position

The Sales Associate position at West Coast Fitness is a part-time role focused on delivering exceptional customer service and driving sales within the Orangetheory Fitness studio. The Sales Associate serves as the first point of contact for members and guests, responsible for fostering a welcoming environment, meeting sales targets, and enhancing member retention through positive interactions and support. This role is ideal for individuals passionate about health and wellness, who thrive in a dynamic, sales-driven environment.

Responsibilities

• Cultivate genuine, experience-focused connections with members and guests, including answering questions and resolving concerns.
• Ensure a friendly, helpful, and inclusive experience for all members and guests.
• Deliver an exceptional and versatile sales and service experience to all members and guests.
• Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests.
• Maintain accurate records using established OTF sales systems.
• Perform telephone inquiries, follow-up calls, and customer care calls.
• Host OTF studio tours with prospects and/or fitness program holders.
• Greet members and guests promptly, enthusiastically, and with a smile.
• Maintain an organized and clean work environment.
• Respond immediately to member requests, inquiries, and concerns.
• Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms.
• Attend and participate in all relevant OTF training programs, events, and meetings.
• Establish and maintain an effective referral program.
• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities.
• Maintain an organized and clean lobby/front desk area.
• Process accurate credit card transactions.
• Perform follow-up and follow-through activities with all prospective clients.
• Work closely with the Fitness Team to ensure that processes are fulfilled.

Requirements

• High-level customer service skills.
• Previous sales experience with strong sales prowess (experience working in a sales quota-bearing structure highly preferred).
• Excellent verbal and written communication skills.
• Ability to multi-task and excel in a fast-paced environment.
• Functional computer skills required, including Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry.
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed.
• Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it's an attitude).
• High school diploma.

Nice-to-haves

• Health and fitness-minded people, highly preferred.

Benefits

• Competitive hourly wage.
• Performance bonuses based on weekly, monthly, individual, and team sales goals.
• Medical, Dental, and Vision (based on full-time hours).
• 401k (based on full-time hours).
• Access to all Orangetheory classes at any studio nationwide.
• Deep discounts on all OTF retail and technology.
• Opportunities for career growth.
• Covid-19 safety and health protocol for a safe work environment.
• Monthly team-building events and reward opportunities.
• Free AED/CPR certifications.
• Huge discount on NASM and AFAA certifications.