Sales Associate, Part-Time (Palo Alto)

Part-time - Entry Level

Palo Alto, CA

About the position

KEEN Garage Retail Sales Associates are the front face of our brand. These individuals provide brand and product knowledge, along with service and selling excellence in our store, with a creative, unique approach, and bring what we call the “KEEN Factor.” Our part-time employees receive 401K matching, as well as profit sharing, plus amazing product discounts!

Responsibilities

• Be an ambassador of the KEEN brand and bring your unique style and passions to the KEEN customer
• Listen to understand the needs of the consumer
• Demonstrate product expertise and sales confidence
• Provide exceptional customer service with a fan first approach ensuring no fan is left out of the fun KEEN Garage experience
• Facilitate any post-purchase product resolution, and accommodate all customers’ needs
• Facilitate consumer warranties on a case-by-case basis
• Ability to maintain the merchandise to KEEN's high standards
• Help facilitate and encourage customers to engage in store events
• May be accountable for store opening and closing duties including cash management and banking deposits
• Utilize the point of sale system
• Help in inventory movement and organization

Requirements

• Previous retail or customer service experience preferred
• Demonstrated ability to be a strong team player
• Availability and flexibility to work weekends, evenings, and holiday shifts
• Ability to learn, retain, and communicate product knowledge
• Strong interpersonal and verbal communication skills
• Sound judgment and problem solving skills
• Understands the importance of and embraces diversity in the workplace
• Ability to lift up to 30 pounds
• Must be able to frequently use a ladder and/or stairs, bend and stoop to retrieve stock
• Must be able to stand and move about the store for full shifts (shifts are typically 4-8 hours)
• Must have visual acuity and be able to operate a point of sale system

Benefits

• 401K matching
• Profit sharing
• Amazing product discounts