About the position
At Belk, we have a vision to reimagine the department store. As a Sales Associate, you will play a crucial role in driving store sales and metrics by providing excellent customer service to each customer. Your primary responsibility will be to drive sales through the execution of customer-facing merchandising standards throughout the store. This includes ensuring that new receipts are merchandised in a way that aligns with our brand, appeals to our customers, and encourages them to make purchases. You will work closely with a team that is dedicated to caring for our customers in an environment where we thrive by winning together. Positions available on our sales team consist of Sales Associates and Guest Experience or Guest Services Associate roles, depending on the store location. Your day-to-day responsibilities will include proactively greeting and engaging customers warmly and with a smile, demonstrating initiative by meeting or exceeding solicitation goals for the Belk credit Rewards program, and understanding the store assortment for your assigned department. You will also be expected to meet or exceed personal sales per hour goals, increase units sold per transaction by recommending products to customers, and identify and reduce shrinkage in your area. Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks is essential. Additionally, you will maintain the floor and stock areas consistent with store standards, follow procedures for all systems including counts and markdowns, and comply with policies and procedures outlined in the associate handbook. You may also be asked to accept additional duties or share responsibilities as requested by the Sales Team Manager and assist Operations teams with all non-sell duties as assigned.
Responsibilities
- Drive store sales and metrics through excellent customer service.
- Execute customer-facing merchandising standards throughout the store.
- Merchandise new receipts in alignment with brand standards.
- Proactively greet and engage customers warmly.
- Meet or exceed solicitation goals for Belk credit Rewards program.
- Meet or exceed clientele goals, where applicable.
- Understand store assortment for assigned department and inventory available at other stores and on belk.com.
- Meet or exceed personal sales per hour goals.
- Increase units sold per transaction by recommending products to customers.
- Identify and reduce shrinkage in area.
- Work professionally and pleasantly with co-workers, customers, and managers.
- Maintain floor and stock areas consistent with store standards.
- Follow procedures for all systems including counts, markdowns, and inventory control.
- Comply with policies & procedures in the associate handbook.
- Accept additional duties or share responsibilities as requested by Sales Team Manager.
- Assist Operations teams with all non-sell duties as assigned by Sales Team Manager.
Requirements
- No education requirement.
- Experience in retail preferred.
- Excellent communication skills.
- Ability to use and learn industry technology preferred.
