Sales Associate / R-6865 / Bradenton, FL

Vsp Retail - Bradenton, FL

Full-time

Bradenton, FL

Health and Personal Care Retailers

About the position

The Sales Associate position at Optical Outlets in Bradenton, FL, focuses on assisting patients while supporting the Doctor and Office Manager to ensure a smooth patient flow. The role emphasizes providing exceptional customer service, helping customers with eyewear selection, and managing transactions effectively.

Responsibilities

• Assist patients of Optical Outlets while supporting the Doctor and Office Manager.
• Attract and retain customers by providing unsurpassed customer service.
• Greet customers and explain the process in a transparent way.
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear.
• Solve visual problems or challenges for customers.
• Manage customer transactions at the time of purchase.
• Serve as a center of excellence for others with a focus on 'Right the First Time' providing outstanding patient satisfaction.
• Assist customers in selecting frames and lenses suited for their vision, lifestyle, and budget.
• Suggest improvements and recommend solutions to problems.
• Assist other retail associates with complex customer product needs and prescriptions.
• Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager.

Requirements

• One to two years of experience in a related field.
• Working knowledge of MS Office package.
• Demonstrated ability to perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize tasks and handle inquiries.
• Effective written communication skills to document customer situations and prepare letters.
• Excellent interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify customer needs.
• Proven problem-solving, negotiation, and decision-making skills.
• Ability to use discretion and judgment in applying customer handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously.