Sales Associate (Rpt/Sporting Goods)

United States Navy

Part-time - Entry Level

National Security and International Affairs

About the position

The Sales Associate at Navy Exchange plays a crucial role in representing the company and enhancing its reputation through exceptional customer service. This part-time position involves engaging with customers, assisting them in recognizing their needs for products and services, and maintaining a positive store environment. The associate will be responsible for sales activities, inventory management, and ensuring a well-organized store appearance.

Responsibilities

• Proactively engage and connect with customers.
• Ask questions and listen to customer needs.
• Direct customers to merchandise and inform them about upcoming events and promotions.
• Provide premier customer service and build positive relationships.
• Maintain store appearance and organization.
• Cross-sell products and know the layout of the store.
• Make suggestions to customers based on their individual needs.
• Upsell products and learn about product features and trends.
• Use a Point-of-Sales system for processing transactions and handling cash.
• Complete inventory processes and ensure merchandise is accurately ticketed.
• Adhere to assigned work schedule and complete work assignments.

Requirements

• Basic knowledge of products and merchandise.
• Retail experience preferred but not required.
• Strong interpersonal and communication skills.
• Ability to read, write, and interpret instructional documents.
• Ability to effectively communicate with customers, peers, and management.
• Basic math skills for handling transactions and cash.
• Ability to multi-task and remain flexible to business needs.
• Ability to work as part of a team and take initiative.

Nice-to-haves

• High school graduate or equivalent preferred.