About the position
As a Sales Associate at Pottery Barn, you will play a crucial role in providing customers with a unique shopping experience through exceptional customer service. Your primary responsibility will be to engage with customers, utilizing effective selling techniques and demonstrating in-depth product knowledge in a fast-paced, specialty retail environment. You will be expected to exemplify World-Class service standards, ensuring that every customer interaction is sincere, friendly, and energetic. In this role, you will achieve established sales and contest goals while maintaining a thorough understanding of current sales and promotions. You will assist customers with various special services, including gift wrapping, gift registries, locating merchandise, and processing catalog orders. Your ability to build multiple sales and increase productivity through effective selling techniques will be essential. You will also demonstrate comprehensive product knowledge, including features and benefits, to help customers make informed purchasing decisions. Additionally, you will efficiently and accurately perform register transactions, including sales, returns, and exchanges. Maintaining the visual presentation of merchandise, signage, and lighting will be part of your responsibilities, as well as upholding store maintenance and cleanliness standards. You will assist in processing, ticketing, and restocking merchandise as needed, and perform other duties as assigned by management. Compliance with all company policies and procedures is expected to ensure a smooth and effective operation.
Responsibilities
- Provide sincere, friendly, and energetic customer service by exemplifying World-Class service standards.
- Achieve established sales and contest goals.
- Maintain knowledge of current sales and promotions.
- Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
- Utilize effective selling techniques to build multiple sales and increase productivity.
- Demonstrate comprehensive product knowledge, including features and benefits.
- Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges.
- Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting.
- Uphold store maintenance and cleanliness standards; straighten, clean, and help maintain stockroom as needed.
- Process, ticket, and restock merchandise as needed.
- Perform other duties as assigned by management.
- Comply with all Company policies and procedures.
Requirements
- High school diploma or equivalent preferred.
- 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required).
- Proven ability to prioritize and handle multiple tasks simultaneously.
- Ability to be mobile on the sales floor for extended periods of time, operate POS system, and lift and mobilize medium to large items (up to 75 lbs.) while utilizing appropriate equipment and safety techniques.
- Full-time associates are expected to have open availability to meet the needs of the business.
- Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend and one during the week.
Nice-to-haves
- Ability to thrive in an entrepreneurial environment and constantly look for ways to think outside the box.
- Enjoy discovering the customer's style, lifestyle, and story to connect them to the right products.
Benefits
- A generous discount on all Williams-Sonoma, Inc. brands.
- A 401(k) plan and other investment opportunities.
- A wellness program that supports your physical, financial, and emotional health.
- Paid vacations and holidays (full-time).
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time).
