Sales Associate - Soma

Chico's FAS - Knoxville, TN

Part-time - Entry Level

Knoxville, TN

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Sales Associate at Soma is responsible for fostering a customer-focused sales culture while supporting management in achieving sales goals. This role emphasizes delivering exceptional customer service, maintaining store standards, and promoting a collaborative team environment. The Sales Associate plays a key role in ensuring a positive shopping experience and maximizing store profitability.

Responsibilities

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to customers.
• Maintains knowledge of current sales and promotions; ensures pricing and visual standards are upheld.
• Participates in visual directives including monthly store sets and zone maintenance.
• Models and promotes the Most Amazing Personal Service (MAPS) principles and standards.
• Ensures prompt resolution of customer concerns and a fast register experience.
• Reinforces buying decisions at checkout and achieves add-on goals including gift card sales.
• Signs up clients for the reward program and builds a solid customer following through clienteling.
• Maintains consistent client communication through utilization of a customer book.
• Supports replenishment activities to keep the store full and abundant.
• Assists with visual directives, including floor sets and window changes.
• Promotes an inclusive, collaborative approach to problem-solving.

Requirements

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate with customers, Associates, and Management.
• Regular attendance is essential to meet company objectives.

Benefits

• Flexible work schedule including nights, weekends, and holidays.
• Opportunities for personal development and feedback.