Sales Associate - Soma

Chico's FAS - Shrewsbury, MA

Part-time - Entry Level

Shrewsbury, MA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Sales Associate at Chico's is responsible for fostering a customer-focused sales culture that emphasizes exceptional service and product knowledge. This role supports management in achieving sales goals while ensuring a positive customer experience. The Sales Associate will engage with customers, assist with merchandise selection, and maintain store standards, all while promoting the company's values and principles.

Responsibilities

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to customers.
• Maintains knowledge of current sales and promotions; ensures pricing and visual standards are upheld.
• Participates in visual directives including monthly store sets and sales floor maintenance.
• Promotes the Most Amazing Personal Service (MAPS) principles and standards in selling models.
• Ensures prompt resolution of customer concerns and a fast register experience.
• Reinforces buying decisions at checkout and achieves add-on goals including gift card sales.
• Signs up clients for the reward program and builds a solid customer following through clienteling.
• Maintains consistent client communication through clienteling tools like Style Connect and Customer Book.
• Supports replenishment activities to keep the store full and abundant.
• Assists with visual directives, boutique cleanliness, and organization.
• Promotes an inclusive, collaborative approach to problem-solving.

Requirements

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 18 years of age or older in most states; 16 years in specified states.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to communicate effectively with customers, associates, and management.
• Regular attendance is essential to meet company objectives.