Sales Associate Team Leader

Dunkin' Donuts - San Tan Valley, AZ

Full-time

San Tan Valley, AZ

Food and Beverage Retailers

About the position

The Sales Associate Team Leader is responsible for providing exceptional customer service and ensuring a positive shopping experience for customers. This role involves managing sales transactions, maintaining store cleanliness, and overseeing stock levels while leading a team to achieve operational goals.

Responsibilities

• Greets customers in a friendly manner as they enter the store and provides fast and efficient service.
• Rings customer sales using an electronic cash register, receives money, and gives correct change.
• Refunds cash for returned merchandise and/or exchanges merchandise.
• Assists with shift change by counting money in cash drawer at the beginning and end of a shift.
• Uses special equipment to process specialty products, such as money orders, credit card purchases, checks, and lottery sales and redemptions.
• Checks identification for restricted sales.
• Checks and replenishes stock on food service supplies such as cups, lids, condiments, napkins, straws, and stirrers.
• Cleans and sanitizes all equipment used for service or stocking food service products using the three sink method.
• Cleans all areas, using proper cleaning procedures and materials, including counter tops, microwaves, shelves, floors, windows, cooler doors, food service equipment, restrooms, and parking lots.
• Cleans and empties trash containers.
• Stocks shelves and cooler, rotates and front faces stock, and removes all damaged and out-of-code merchandise from the shelves.
• Prices merchandise according to price book.
• Checks in vendor deliveries as needed using company guidelines.
• Completes bad merchandise form and orders merchandise.
• Uses current training materials and completes all necessary training evaluations and documents.
• Provides feedback to management on training program and materials.
• Monitors cash levels and security procedures during shift to ensure compliance.
• Reviews job assignments for completeness and assumes other duties and responsibilities as assigned.

Requirements

• Must be 18 years of age or older.
• Ability to read, write, speak, and understand English.
• Basic math skills (addition, subtraction, division, and multiplication).
• Ability to lift 10 lbs frequently and up to 50 lbs occasionally.