Sales Associate (Trauma), Austin TX - DePuy Synthes

About the position

The Sales Associate (Trauma) position at Johnson & Johnson's DePuy Synthes division involves providing clinical and customer support in hospitals, ensuring high levels of customer service, sales logistics, and technical expertise. The role focuses on supporting sales objectives, maintaining relationships with surgeons and accounts, and assisting in the operating room with product knowledge and demonstrations.

Responsibilities

• Assist DePuy Synthes sales organization in retaining and supporting further penetration with existing customers.
• Support product conversions with new customers.
• Assist in the attainment of established sales goals including market share objectives in prescribed territory.
• Apply knowledge of sales process, product portfolio, and customer knowledge to improve sales outcomes.
• Guide and assist surgeons in the operating room through their clinical and product knowledge.
• Use product knowledge to present, demonstrate, and ensure accurate utilization of DePuy Synthes products.
• Support customers by attending surgeries, ensuring proper equipment is available and performing, including optimizing trays.
• Provide Operating Room and Sterile Processing Department consultation.
• Troubleshoot and provide other technical assistance; handle customer requests, effectively lead hospital billing, build/close purchase orders.
• Share key customer, procedural, and marketplace insights with other sales, clinical, marketing, and strategic account teams to improve on solutions/service levels.
• Prepare sales reports and documents as needed.
• Maintain, track, and effectively deploy equipment and assets throughout assigned area ensuring product availability.
• Ensure all promotional materials are maintained in a presentable manner.
• Ensure DePuy Synthes Services and offerings meet the highest quality standards.
• Focus on customer satisfaction and retention; improve customers' insights into DePuy Synthes tangible and non-tangible value proposition and solutions.
• Differentiate DPS's products versus competition by providing the customer unique insights.

Requirements

• Strong knowledge of sales processes and customer relationship management.
• Technical expertise in medical devices, particularly in trauma care solutions.
• Ability to guide and assist surgeons in clinical settings.
• Excellent communication and interpersonal skills to build relationships with customers and healthcare professionals.
• Proficiency in preparing sales reports and documentation.

Nice-to-haves

• Experience in the medical device industry, particularly in orthopedics or trauma.
• Familiarity with operating room procedures and sterile processing.
• Previous experience in a sales support or clinical support role.

Benefits

• Comprehensive health insurance coverage.
• 401k retirement savings plan.
• Opportunities for continued education and professional development.
• Diversity, equity, and inclusion programs.