Sales Associate - White House Black Market

Chico's FAS - Wauwatosa, WI

Part-time - Entry Level

Wauwatosa, WI

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Sales Associate at White House Black Market is responsible for fostering a customer-focused sales culture that emphasizes the company's values and principles. This role involves ensuring an exceptional customer experience while contributing to the store's profitability through effective sales techniques and product knowledge. The Sales Associate will engage with customers, assist with merchandise selection, and maintain store standards, all while promoting a collaborative team environment.

Responsibilities

• Meet company sales goals by utilizing sales techniques and communicating product knowledge to customers.
• Maintain knowledge of current sales and promotions; uphold pricing and visual standards.
• Ensure standards in merchandise handling, presentation, and loss prevention as directed by Management.
• Participate in visual directives including monthly store sets and zone maintenance.
• Model and promote the Most Amazing Personal Service (MAPS) principles and standards.
• Ensure prompt resolution of customer concerns.
• Provide a fast and efficient register experience, staying current on payment policies and security practices.
• Reinforce buying decisions at checkout and achieve add-on goals including gift card sales.
• Sign up clients for the reward program and build a solid customer following through clienteling.
• Maintain consistent client communication through the customer book.
• Support replenishment activities to keep the store full and abundant.
• Assist with visual directives, including floor sets and signage placement as directed.
• Promote an inclusive, collaborative approach to problem-solving.

Requirements

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to communicate effectively with customers, Associates, and Management.
• Regular attendance is essential to meet company objectives.

Benefits

• Flexible work schedule including nights, weekends, and holidays.
• Opportunities for personal development and feedback.
• Equal opportunity employer with accommodations for applicants with disabilities.