Sales Associate - White House Black Market

$34,320 - $43,160/Yr

Chico's FAS - Lake Grove, NY

Full-time - Entry Level

Lake Grove, NY

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Sales Associate at White House Black Market is responsible for fostering a customer-focused sales culture that emphasizes exceptional service and product knowledge. This role supports management in achieving sales goals while ensuring a positive shopping experience for customers. The Sales Associate is integral to maintaining store operations, visual standards, and customer relationships, contributing to the overall success and profitability of the store.

Responsibilities

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to customers.
• Maintains knowledge of current sales and promotions; ensures pricing and visual standards are upheld.
• Participates in visual directives including monthly store sets and zone maintenance.
• Models and promotes the Most Amazing Personal Service (MAPS) principles, ensuring a cohesive omni-channel experience.
• Resolves customer concerns promptly and efficiently.
• Ensures a fast and efficient register experience, staying current on payment policies and security practices.
• Reinforces buying decisions at checkout and achieves add-on goals, including gift card sales.
• Signs up clients for the reward program and builds a solid customer following through clienteling.
• Maintains consistent client communication through a customer book.
• Supports replenishment activities to keep the store full and abundant.
• Assists with visual directives, including floor sets and window changes, as directed.
• Promotes an inclusive, collaborative approach to problem-solving.

Requirements

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to communicate effectively with customers, associates, and management.
• Regular attendance is essential to meet company objectives.

Nice-to-haves

• Experience in a retail environment.
• Familiarity with customer relationship management tools.

Benefits

• Competitive wage range of $16.50 to $20.75 based on qualifications.
• Opportunities for personal development and feedback.
• Inclusive work environment with accommodation for applicants with disabilities.