Sales Associate - White House Black Market

Chico's FAS - Reston, VA

Part-time - Entry Level

Reston, VA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Sales Associate at White House Black Market is responsible for supporting management in fostering a customer-focused sales culture. This role emphasizes delivering an exceptional customer experience while maximizing profitability through effective sales techniques and product knowledge. The Sales Associate will engage with customers, assist with merchandise selection, and maintain store standards, all while promoting a collaborative and inclusive team environment.

Responsibilities

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to customers.
• Maintains knowledge of current sales and promotions; ensures pricing and visual standards are upheld.
• Participates in visual directives including monthly store sets and zone maintenance.
• Models and promotes the Most Amazing Personal Service (MAPS) principles and standards.
• Ensures prompt resolution of customer concerns and a fast register experience.
• Reinforces buying decisions at checkout and achieves add-on goals including gift card sales.
• Signs up clients for the reward program and builds a solid customer following through clienteling.
• Maintains consistent client communication through utilization of a customer book.
• Supports replenishment activities to keep the store full and abundant.
• Assists with visual directives, including floor sets and window changes, as directed.
• Promotes an inclusive, collaborative approach to problem-solving.

Requirements

• Retail or sales experience preferred.
• Must be 16 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to communicate effectively with customers, associates, and management.
• Regular attendance is essential to meet company objectives.

Benefits

• Flexible work schedule including nights, weekends, and holidays.
• Opportunities for personal development and feedback.
• Equal opportunity employer with accommodations for applicants with disabilities.