About the position
The Sales Associate at Holt Renfrew WOMACC is responsible for building strong customer relationships and driving sales in a luxury retail environment. This role emphasizes delivering exceptional service, achieving sales targets, and fostering customer loyalty through personalized interactions and product knowledge.
Responsibilities
- Consistently deliver extraordinary service to all customers.
- Exceed all sales and service goals and targets.
- Build a loyal personal client base by acquiring new customers and retaining existing ones.
- Attend educational sessions including product knowledge and vendor seminars.
- Perform floor recovery, visual merchandising, and related sales support tasks.
- Communicate with personal clients regarding in-store events and merchandise requests.
- Resolve customer service issues and partner with management on complex issues.
- Comply with Health & Safety policies and privacy regulations.
Requirements
- Minimum of 4+ years experience in a commission-based luxury sales environment.
- Consistent sales performance with demonstrated results in achieving sales quotas.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Highly collaborative and team-oriented.
- Leverages social media to promote as a fashion influencer and build personal brand.
- Skilled at using technology to strengthen relationships and drive client acquisition.
- Proactively shares new fashion trends with clients.
- Strong understanding of current and emerging fashion trends.
- Broad product knowledge across all merchandise categories.
