Sales Associate

$29,120 - $29,120/Yr

Ace Hardware - Grayslake, IL

Part-time - Entry Level

Grayslake, IL

1,001-5,000 employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The Sales Associate position at Ace Hardware is a part-time role focused on delivering exceptional customer service and support. Associates are responsible for engaging with customers, understanding their needs, and ensuring those needs are met while upholding the company's core values. The role involves assisting customers in finding products, providing information, and maintaining a clean and organized store environment.

Responsibilities

• Greet and offer assistance to customers as soon as you encounter them.
• Assist customers with finding products in assigned departments or storewide.
• Inform managers of products customers are asking for that we do not carry.
• Watch for shoplifters and act in line with company policy to discourage shoplifting.
• Provide the best possible experience for customers by being helpful, knowledgeable, and friendly.
• Follow the S.A.L.E.S process and communicate effectively with other associates or management.
• Solve problems and propose solutions to customers.
• Maintain awareness of weekly and monthly sales/advertisements to inform customers about special sales.
• Make price changes on merchandise according to price change sheets designated by management.
• Assist customers with the handling of large or heavy items as well as outdoor carryout orders.
• Screen repair, cut pipe, glass, shades, make keys, filling propane, mixing paint, etc. may be required.
• Assist customers with complaints unless they require a manager.
• Cooperate with others and work well as part of a retail team.
• Attend store meetings and training sessions arranged by the company.
• Fronting, stocking, and merchandising products.
• Lift, move and handle boxes of merchandise/fixtures throughout the store.
• Help maintain a clean and safe work environment.
• Promote Ace Rewards and Lurie Children's Hospital campaigns.
• Help unload incoming trucks and put away merchandise as arranged by management.
• Maintain your assigned department: keep clean, organized and fully stocked.

Requirements

• Customer satisfaction-oriented
• Attention to detail
• Solid team player with excellent interpersonal skills
• Strong willingness to learn
• At least 18 years old
• Ability to lift at least 50lbs
• Excellent problem-solving skills
• Knowledge of company systems and procedures
• Positive attitude

Nice-to-haves

• Bilingual (Spanish) verbal and written communication skills a plus
• Knowledge of retail hardware products along with a willingness to learn

Benefits

• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule