SALES ASSOCIATE

At Toyota of Cleveland, a Bowers Automotive Group dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Sales Consultant Purpose: The vehicle salesperson is responsible for selling vehicles and meeting dealership gross profit, volume and customer satisfaction standards. Duties and Responsibilities: Realize that business is built on customer satisfaction and devote himself/herself to guarantee satisfaction of customers. * Determine each customer's vehicle needs by asking questions and listening. * Demonstrate vehicles (includes test drives). * Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty. * Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals. * Report to the vehicle Sales Manager regarding objectives, planned activities, reviews, and analyses. * Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers. * Work with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule. * Attend sales meetings and training offered by the dealership and the manufacturer. * Maintain a prospect development system. * Maintain an owner follow-up system that encourages repeat and referral business. * Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively. * Understand the terminology of the automobile business and keep abreast of technological changes in the product. * Know and understand equity and values and be able to explain depreciation to the customer. * Know and understand the federal, state, and local laws which govern retail auto sales. * Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. * Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor. Qualifications: * High school diploma or the equivalent. * Ability to read and comprehend instructions and information. * Professional personal appearance. * Excellent communication skills. * Ability to sell a minimum quota according to dealership standards. * All applicants must be authorized to work in the USA. * All applicants must perform duties and responsibilities in a safe manner. * All applicants must be able to demonstrate ability to pass background checks, MVR, drug test, and valid driver's license.