Sales Associate

Great American Cookies Kingwood - Houston, TX

Part-time,Full-time - Entry Level

Houston, TX

About the position

The Sales Associate at Great American Cookies is responsible for managing food preparation, ensuring smooth transactions, and enhancing the overall customer experience. This role requires a blend of culinary skills and customer service expertise to create custom pastries and maintain a clean and efficient work environment.

Responsibilities

• Clean kitchen equipment and tools before use
• Adjust oven temperatures to ensure proper baking
• Decorate cookie cakes with glazes, icings, and edible toppings
• Shape dough for preparation of Cookie Cakes
• Prepare custom-made pastries based on customers' preferences
• Understand food safety practices
• Use electronic equipment, like cash register and POS
• Maintain clean and tidy checkout areas
• Collect payments whether in cash or credit

Requirements

• Ability to issue receipts, refunds, or change orders if necessary
• Ability to cross-sell products and introduce new ones
• Ability to resolve customer complaints and guide them/provide relevant information
• Work experience as a retail cashier or in a similar role preferred
• Guest service skills
• Experience with cake decoration techniques preferred
• Ability to remain calm and focused in a fast-paced environment
• Basic math skills
• Team spirit, with a customer-focused attitude
• Strong communication skills

Nice-to-haves

• Experience with cake decoration techniques preferred
• Work experience as a retail cashier or in a similar role preferred