SALES ASSOCIATE

Navy Exchange Service Command - Patuxent River, MD

Full-time - Entry Level

Patuxent River, MD

General Merchandise Retailers

About the position

As a Sales Associate at Navy Exchange Services (NEX), you will serve as the face of the company, responsible for enhancing the brand's reputation through exceptional customer service. Your role involves assisting customers in recognizing their needs for products and services, maintaining store organization, and ensuring a positive shopping experience. You will engage with customers proactively, provide product knowledge, and handle transactions efficiently.

Responsibilities

• Proactively engage and connect with customers.
• Ask questions and listen to customers' needs.
• Direct customers to merchandise and inform them about events and promotions.
• Provide premier customer service and build positive relationships.
• Maintain store appearance and organization.
• Cross-sell products and understand store layout.
• Make suggestions based on customer needs and current promotions.
• Upsell products and learn about product features and trends.
• Process transactions using a Point-of-Sales system, including cash handling.
• Complete inventory processes and ensure merchandise is accurately ticketed.
• Adhere to assigned work schedule and complete work assignments.

Requirements

• Basic knowledge of products/merchandise.
• Strong interpersonal and communication skills.
• Ability to read, write, and interpret instructional documents.
• Basic math skills for handling transactions.
• Ability to multi-task and work as part of a team.

Nice-to-haves

• Retail experience preferred but not required.
• High school graduate or equivalent preferred.

Benefits

• Flexible working hours including early mornings, evenings, weekends, and holidays.