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Sales Associate

$30,000 - $50,000/Yr

Great Wolf Resorts - Traverse City, MI

posted about 2 months ago

Full-time - Entry Level
Traverse City, MI
Accommodation

About the position

The Sales Associate at Great Wolf Lodge is responsible for uncovering, converting, and servicing high volume group and event business, contributing to the overall success of the Lodge. This role involves building client relationships, managing accounts, and achieving sales goals through effective communication and exceptional service.

Responsibilities

  • Convert group and meeting inquiries to sales via fast response time, exceptional sales skills and diligent client service
  • Build and maintain key client relationships, generating repeat business and lifetime value
  • Demonstrate strong account management fundamentals, including effective entry of all activities in CRM system, tracing next steps, pipeline management and setting future meetings
  • Prepare compelling group proposals, sales materials and contracts that result in sales wins
  • Create and update quarterly sales action plans outlining business development objectives and market segment strategy
  • Deliver on assigned group room and catering sales goals that contribute to the overall financial success of the lodge
  • Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
  • Provide consultation/advice to clients on all aspects of lodge's facilities and services when proposing and contracting groups and events
  • Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
  • Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
  • Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
  • Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
  • Submit a weekly report to the director of sales and catering documenting sales activities, converted business and pipeline progression
  • Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts

Requirements

  • Associates degree in hotel/hospitality or related field or equivalent experience/education combination
  • Minimum 2 years' relevant experience in hospitality industry
  • Demonstrated proficiency in Microsoft Office Suite
  • Successful completion of criminal background check and drug screen
  • Successful Department of Motor Vehicle check
  • Professional communication skills both verbal and written

Nice-to-haves

  • Significant customer service experience
  • Strong problem solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability
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