Sales Associate

$31,200 - $33,280/Yr

Unclassified - Pearl City, HI

Full-time - Entry Level

Pearl City, HI

251-500 employees

About the position

As a Sales Associate at Daiso in Pearl City, HI, you will be an integral part of a family-owned business that has been serving the community for over 70 years. HouseMart, which operates Daiso along with Ace Hardware and Ben Franklin Craft stores, prides itself on its commitment to exceptional service and family values. In this role, you will work in a positive environment that emphasizes employee engagement and community service. Your primary responsibility will be to greet customers promptly and assist them in finding the products they need, ensuring a pleasant shopping experience. You will also be involved in various operational tasks, including handling merchandise, managing inventory, and supporting promotional events. This position requires a proactive approach to customer service, as you will be expected to cultivate goodwill and encourage repeat business through suggestive selling and personalized service. Additionally, you will be responsible for maintaining the store's appearance and ensuring that all operational procedures are followed accurately. The role offers flexible working hours, including the possibility of working nights, weekends, and holidays, making it suitable for individuals seeking a dynamic work schedule.

Responsibilities

• Greet every customer within 10 feet in a timely, friendly, and courteous manner.
• Determine customers' needs and offer appropriate service, product, and/or suggestions.
• Personally accompany customers to the merchandise location.
• Cultivate customers' goodwill and encourage repeat business through suggestive selling.
• Handle customer special orders for non-stock items and write customer rain checks.
• Educate yourself about products and retain specific knowledge about current advertised items.
• Unload freight containers and accurately receive, check in, and price merchandise.
• Notate overages, shortages, damages, and backorders.
• Assist in setting up and breaking down regular, seasonal, and promotional events as assigned.
• Accurately handle pre/post sale preparation and complete follow-up reports.
• Perform weekly physical counts to maintain inventory levels.
• Assist in store recovery according to proper schematics and established plan-o-grams.
• Properly use and secure two-way radios and headsets as assigned.
• Report any potential security, safety, or shoplifting issues to management.
• Retrieve shopping carts and/or baskets and return them to their assigned areas.
• Demonstrate regular and reliable attendance and report to work as scheduled.
• Attend and participate in training sessions and monthly store meetings as required.
• Help train new sales associates and cashiers as requested.
• Accurately price and display merchandise in bins, shelves, and displays.
• Assist store management in the annual preparation and taking of the store's physical inventory.
• Perform general housekeeping duties to maintain a professional appearance of the store.
• Perform general maintenance of the store's premises.

Requirements

• Customer service experience preferred.
• Retail experience preferred.
• Cash handling experience preferred.
• Forklift certification is a plus.
• Basic computer skills and knowledge of computer systems.
• Ability to communicate effectively with fellow employees, management, customers, and vendors.

Nice-to-haves

• Experience in a retail environment.
• Ability to work under pressure and demonstrate effective decision-making skills.
• Mathematical skills for calculating pricing, discounts, and inventory.

Benefits

• Health Plan Coverage (Medical, Vision, Dental)
• 20% Employee Discount
• 401(k) with Employer Match
• Profit Sharing Program
• 100% Company Paid Life Insurance
• Vacation, Sick Leave, Personal Leave and Holidays