Sales Associate

United Bank - Wheeling, WV

Full-time

Wheeling, WV

Credit Intermediation and Related Activities

About the position

The Sales Associate at United Bank is responsible for providing exceptional customer service and performing daily branch operations. This role involves transaction processing, customer inquiries, and promoting bank products and services while ensuring compliance with banking regulations. The Sales Associate will work in a team environment and contribute to the branch's overall performance and customer satisfaction.

Responsibilities

• Operate with accuracy and efficiency the appropriate core banking systems and a sales associate window.
• Accept deposits, verify cash deposits, endorsements and comply with Regulation CC requirements and bank deposit policies.
• Accept payments for all loans/lines of credit.
• Process the redemption of U.S. Savings Bonds.
• Process night depository, ATM and mail deposits, if applicable.
• Provide additional customer services including processing/issuance of official bank checks and credit card cash advances.
• Balance assigned cash daily and maintain strict adherence to security procedures and sole control of cash drawer and assigned cash limits.
• Adhere to cash differences/controllable losses policy.
• Identify customers by understanding and obtaining proper documentation of identification, obtaining and/or verifying endorsements/payees, cash, and checks/withdrawals/transfers and obtaining supervisor approval for authorization at bank-established cash limits.
• Verify signatures and account ownership as required.
• Exercise discretion, judgment, and initiative regarding transaction problems and inquiries.
• Comply with all department and company policies, procedures and overall security.
• Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures.
• Contribute to the responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans.
• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and service standards.
• May be responsible for branch opening/closing procedures.
• May escort customers to safe deposit boxes in accordance with the Bank's safe deposit box policy and security procedures.
• May assist in opening/closing of branch vaults under dual control.
• As needed, order, receive, verify, and distribute cash in accordance with bank policy.
• Promote and maintain positive relationships with all internal and external customers.
• Contribute to the fulfillment of the Bank's objectives and goals by performing as a team member in allocating and coordinating the workflow.
• Responsible for keeping current and being knowledgeable in order to communicate the Bank's products and services to clients.

Requirements

• High school diploma or equivalent; Successful completion of the Bank's in-house Sales Associate Training Program.
• Previous customer service contact experience is highly desired.
• Ability to demonstrate a sales oriented professional demeanor.
• Excellent communication skills; Verbal and written communications skills in Spanish or additional language a plus.
• Experience in handling money preferred.
• Proficiency in Microsoft Office Products (Word, Excel) required.
• Understanding and working knowledge of appropriate core banking system is a plus.
• Detail oriented; Strong interpersonal skills; Professionalism and confidentiality is essential.
• Ability to travel as business necessity arises to other branch locations to ensure proper staffing on a daily basis.
• Flexibility on work schedule as business needs arise.

Nice-to-haves

• Experience in handling money preferred.
• Verbal and written communications skills in Spanish or additional language a plus.