Sales Associate

About the position

The Sales Associate will assist customers with purchasing merchandise. This role involves greeting and interacting with customers, consulting with them to understand their needs and preferences related to available merchandise, and demonstrating and explaining product features. The Sales Associate will also emphasize product features, quote prices and credit terms, and prepare sales orders. Additionally, the role includes retrieving desired merchandise from the sales floor or yard, placing special orders when necessary, and building and maintaining customer relationships by entering new customer data into a computer database. The Sales Associate will assist customers in resolving complaints, investigate and resolve customer problems with products or services, and operate the cash register accurately. Other responsibilities include processing returns and exchanges, assisting with stocking and restocking products, and performing other related duties as assigned.

Responsibilities

• Greets and interacts with customers.
• Consults with customers to understand needs and preferences related to available merchandise.
• Demonstrates and explains available merchandise, selecting and suggesting options suitable for the customer's needs.
• Emphasizes product features, quotes prices and credit terms, and prepares sales orders.
• Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required.
• Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
• Assists customers in resolving complaints, including escalating them to management when appropriate.
• Investigates and resolves customer problems with products or services.
• Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
• Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
• Processes returns and exchanges according to store policy.
• Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
• Performs other related duties as assigned.

Requirements

• Excellent customer service skills.
• Good verbal communication skills.
• The ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Basic and intermediate knowledge of building products and local building codes.
• Knowledgeable about the company's products and services, as well as customer-related policies.

Nice-to-haves

• A high school diploma or equivalent is preferred.
• Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.