J.Mclaughlin - Davidson, NC

posted 3 days ago

Full-time - Entry Level
Davidson, NC
101-250 employees

About the position

The Sales Associate at J.McLaughlin is responsible for providing exceptional customer service while driving sales in a retail environment. This role emphasizes building strong relationships with clients and the community, acting as a brand ambassador, and maintaining the company's culture of kindness. The ideal candidate will be results-driven, possess extensive product knowledge, and contribute to a positive shopping experience for customers.

Responsibilities

  • Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and our communities
  • Provide exemplary client service to create a customer centric, friendly retail environment that fosters loyalty within our communities
  • Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to the client
  • Utilize clienteling tools and outreach techniques to inform customers of upcoming events and when new product arrives
  • Support the store manager with operations by completing daily tasks and maintaining areas of responsibility
  • Help create and maintain a culture of kindness that is client and team focused
  • Maintain knowledge on current merchandise, pricing, and promotions to communicate to clients
  • Utilize selling techniques to help overcome objectives and close a sale
  • Understand sales plans, key metrics, and how they contribute to the store's overall success
  • Participate and take an active role in store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
  • Effectively use the POS system to collect accurate information and provide exemplary customer service
  • Plan and prioritize daily tasks and ensure the customer is the top priority
  • Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards
  • Answer customer questions, inquiries, and concerns to resolve customer issues in a timely manner
  • Effectively communicate with customers, supervisors, peers, and other stores teams
  • Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships
  • Assist in the execution all direction from Retail Operations and the Corporate Office
  • Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment
  • Understand and adhere to company policies and procedures and standards of professionalism
  • Assist with opening and closing procedures and perform other key holder duties in the absence of management
  • Lead by example and maintain the highest level of integrity at all times

Requirements

  • High School Diploma or GED required
  • Previous retail or customer service experience preferred
  • Team player with strong communication and interpersonal skills
  • Proven track record achieving sales goals and takes accountability for results
  • Positive and self-motivated to win every customer
  • Consistently demonstrate accountability, reliability, and professionalism
  • High energy and results driven
  • Adapts positively to change and has strong problem-solving skills
  • Ability to multi-task, while keeping the customer the top priority
  • Able to work various shifts, including weekends and holidays
  • Comfortable standing for long periods of time; must be able to lift up to 30 pounds

Benefits

  • Great incentive benefits programs
  • Opportunities for career growth
  • Supportive work environment with a culture of kindness
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