Sales Associate

$31,200 - $45,760/Yr

PetCo - Henrietta, NY

Full-time - Entry Level

Henrietta, NY

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The position at Petco focuses on providing exceptional guest experiences while ensuring the health and well-being of live animals. Employees will assist customers in selecting merchandise, perform cashier duties, and maintain store operations to meet sales goals. The role emphasizes a commitment to animal welfare and customer service, contributing to the overall mission of improving lives for pets, pet parents, and the community.

Responsibilities

• Provide optimal guest experience services.
• Assist guests in the proper selection of merchandise based on their needs.
• Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
• Perform cashiering duties and manage point-of-sale transactions.
• Ensure merchandise is properly stocked and priced according to store standards.
• Adhere to established operational guidelines and store policies.
• Evaluate guest inquiries and refer to the Guest Experience Leader as needed.
• Perform hourly animal health checks and maintain wellness cards for live animals.
• Interact professionally with all contacts, emphasizing company interests.
• Provide prompt and courteous service to all Petco guests, employing suggestive selling techniques.
• Ensure an exceptional guest experience for all Omni-channel initiatives.
• Assist in stocking and facing merchandise according to established standards.
• Complete cash register transactions and assist with guest carry-out service.
• Assist in loading, unloading, and stocking merchandise according to procedures.
• Maintain a clean, safe, and healthy environment for store partners, guests, and animals.
• Perform routine housekeeping tasks to maintain the store's professional image.
• Assist store leadership in opening/closing the store and completing required paperwork.
• Participate in quarterly and annual physical inventory counts.
• Adhere to and promote established safety procedures.

Requirements

• Strong interest in animal welfare and health.
• Excellent customer service skills.
• Ability to perform cashiering duties and manage transactions accurately.
• Knowledge of pet nutrition and products.
• Ability to lift up to 50 lbs and pull 2000 lbs with equipment.
• Effective verbal and written communication skills.

Nice-to-haves

• Experience in retail or customer service environments.
• Knowledge of pet care and products.
• Familiarity with point-of-sale systems.

Benefits

• Health insurance
• 401K
• Paid time off (PTO)
• Employee discounts
• Incentives for performance