Sales Associate

Express Employment Professionals - Lubbock, TX

Part-time - Entry Level

Lubbock, TX

501-1,000 employees

Administrative and Support Services

About the position

The Sales Associate at Express, Inc. is responsible for providing an exceptional in-store shopping experience for customers while assisting with various tasks such as stocking, cleaning, and organizing merchandise. This role emphasizes customer service, teamwork, and adherence to company policies to ensure a safe and inviting environment for shoppers.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies and procedures to ensure safety for associates and customers.
• Assist with product launch changes according to company SOP.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service-related issues and communicate resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits to customers.

Requirements

• High School diploma or equivalent education.
• 0-2 years of relevant job experience, with a minimum of 6 months preferred.
• Proficient in the use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets physical requirements for the role.

Nice-to-haves

• Previous retail experience preferred.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Paid sick leave and public health emergency leave for part-time associates.
• Participation in the Learn & Earn incentive program for part-time associates.