Sales Associate

West Marine - Galveston, TX

Part-time - Entry Level

Galveston, TX

Motor Vehicle and Parts Dealers

About the position

As a Sales Associate at West Marine, you will play a crucial role in providing customers with product knowledge and understanding their needs to enhance their boating experience. Your primary responsibility will be to engage with customers, recommend products, and ensure they leave satisfied with their purchases. This position requires excellent communication skills and a commitment to outstanding customer service, as you will be the face of the company, helping customers fulfill their boating needs.

Responsibilities

• Greet and receive customers in a welcoming manner
• Respond to customers' questions
• Ask open-ended questions to understand customers' needs
• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Help customers select the proper product
• Direct customers by escorting them to the aisle or location of the product
• Inform customers about services available and assess customer needs
• Assist customers with drop ship or special order purchases
• Provide outstanding customer service
• Alert management to potential security or loss prevention issues
• Assist with inventory, including receiving and stocking merchandise
• Process let downs as needed
• Ensure all product locations are front, faced and replenished with available overstock
• Keep aisle and sales floor neat, clean and organized
• Remove any hazards or obstacles that may impede walking the aisles or sales floor
• Understand buy online and pick up in store process
• Assist with Buy online ship from store process
• Available to work a flexible schedule based on business needs, including nights, weekends and some holidays
• Perform other job-related duties as assigned.

Requirements

• Excellent verbal communication skills
• Excellent active listening skills
• Excellent sales and customer service skills
• Extensive knowledge of the merchandise sold
• Ability to anticipate customers' needs
• Ability to recommend merchandise to customers
• Ability to operate or to quickly learn the store's point-of-sale system
• High school diploma or equivalent preferred
• Previous boating and/or retail experience preferred

Benefits

• Flexible schedule