Sales Associate

$33,280 - $35,360/Yr

West Marine - Mystic, CT

Part-time - Entry Level

Mystic, CT

Motor Vehicle and Parts Dealers

About the position

As a Sales Associate at West Marine, you will play a crucial role in providing customers with product knowledge and assistance to enhance their boating experience. Your primary responsibility will be to engage with customers, understand their needs, and recommend products that fulfill those needs, ensuring they leave satisfied and equipped for their boating activities. This part-time position requires flexibility in scheduling, including weekends and holidays, to meet business demands.

Responsibilities

• Greet and receive customers in a welcoming manner
• Respond to customers' questions
• Ask open-ended questions to understand customers' needs
• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Help customers select the proper product
• Direct customers by escorting them to the aisle or location of the product
• Inform customers about services available and assess customer needs
• Assist customers with drop ship or special order purchases
• Provide outstanding customer service
• Alert management to potential security or loss prevention issues
• Assist with inventory, including receiving and stocking merchandise
• Process let downs as needed
• Ensure all product locations are front, faced, and replenished with available overstock
• Keep aisle and sales floor neat, clean, and organized
• Remove any hazards or obstacles that may impede walking the aisles or sales floor
• Understand buy online and pick up in store process
• Assist with Buy online ship from store process
• Perform other job-related duties as assigned.

Requirements

• Excellent verbal communication skills
• Excellent active listening skills
• Excellent sales and customer service skills
• Extensive knowledge of the merchandise sold
• Ability to anticipate customers' needs
• Ability to recommend merchandise to customers
• Ability to operate or quickly learn the store's point-of-sale system
• High school diploma or equivalent preferred
• Previous boating and/or retail experience preferred

Benefits

• Flexible schedule