Land's End Resort - Cockeysville, MD
posted 11 days ago
As a Sales Associate at Lands' End, you will be an integral part of a talented team dedicated to providing exceptional service to our customers. Your role will involve representing the Lands' End brand in a professional, courteous, and helpful manner, enhancing the overall customer experience while driving profitable sales. You will utilize your product expertise and advanced selling skills to meet customer needs and suggest outfitting options that encourage multiple unit sales. This position is part-time, with an expected commitment of approximately 25 hours per week, allowing for flexibility in your schedule while still contributing significantly to the store's success. In this role, you will be responsible for maintaining high standards of customer service, which includes greeting customers warmly, adjusting your approach based on store traffic, and providing tailored solutions based on individual customer interests. You will also be expected to maintain a thorough knowledge of the Lands' End website, using it as a resource for customers when products are unavailable in-store. Efficiently processing customer transactions through the POS and online systems is a key responsibility, ensuring that all sales, returns, and exchanges are handled according to authorized procedures. Additionally, you will keep abreast of Lands' End products, services, and current fashion trends to enhance your customer service capabilities and drive sales. Your duties will also include performing markdowns and promotional activities as needed, managing stock replenishment, and adhering to visual brand standards to create an inviting shopping environment.