Sales/Cashier - Connollys Hardware - Wells St.

Nation's Best Holdings - Fort Wayne, IN

Full-time - Entry Level

Fort Wayne, IN

About the position

Connolly's Hardware, a Nation's Best Holdings, LLC company, is seeking motivated Customer Service - Sales/Cashier Team Members for its Fort Wayne, IN location. This full-time position focuses on providing exceptional customer service, engaging with customers, and ensuring a positive shopping experience. The role emphasizes teamwork, continuous improvement, and community service, all while maintaining a safe and efficient work environment.

Responsibilities

• Provides exceptional customer service by engaging with customers, greeting and thanking them, and assisting with their needs.
• Answers phone calls in a polite and timely manner, addressing customer inquiries and providing assistance.
• Assists customers in locating products, offering recommendations, and providing personalized information.
• Upsells and promotes items to increase overall sales and enhance the customer experience.
• Highlights Do It Best reward program to customers, encouraging their participation to foster customer loyalty.
• Follows company standards and procedures to ensure efficient operations and meet customer expectations.
• Processes checkouts accurately and efficiently, adhering to proper cash handling procedures.
• Continuously seeks product and project knowledge to better assist customers and identify unique selling opportunities.
• Resolves customer issues with the support and guidance of management.
• Maintains a clean, organized, and safe work environment.
• Performs any other tasks as assigned by supervisors or management.

Requirements

• High school diploma or equivalent preferred.
• Proficiency in using computers and operating point-of-sale (POS) systems.
• Results-oriented with the ability to serve stores with humility and be a steward of Nation's Best's values.
• Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible.
• Strong interpersonal skills with the willingness to consistently provide superior customer service skills.
• Physical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift.
• Availability to work a flexible schedule, including nights and weekends, to accommodate the needs of the business.