Sales-Client Advocate

$40,000 - $100,000/Yr

The Nieves Law Firm Apc - Oakland, CA

Full-time - Mid Level

Oakland, CA

Professional, Scientific, and Technical Services

About the position

The Client Advocate at The Nieves Law Firm is a vital role focused on client acquisition and retention within the criminal defense sector. This position serves as the first point of contact for potential clients, providing compassionate guidance and education about legal services. The Client Advocate is responsible for converting inquiries into engaged clients through effective communication and sales strategies, while also ensuring a smooth transition to formal client representation.

Responsibilities

• Serve as the initial point of contact for potential clients, listening to their needs and offering solutions based on their legal situation.
• Conduct meaningful consultations to assess the legal challenges clients are facing, ensuring empathy and professionalism throughout.
• Educate potential clients on the benefits of our legal services and how we can assist them in their case.
• Maintain regular follow-up with leads to build relationships and drive conversion from inquiry to client status.
• Work closely with the legal team to ensure a smooth transition from initial consultation to formal client representation.
• Track and manage all leads and client interactions in the firm's CRM system, maintaining up-to-date and accurate records.
• Meet or exceed sales targets and KPIs by applying a consultative approach to client advocacy and relationship-building.
• Collaborate with the marketing team to identify ways to enhance the client experience and improve lead conversion.

Requirements

• Proven experience in a client-facing role, preferably in sales or client advocacy, with experience in the legal industry being a strong plus.
• Strong empathy and interpersonal skills, with the ability to handle sensitive situations with care and professionalism.
• Excellent communication skills, both verbal and written, with the ability to explain complex legal concepts in an easy-to-understand manner.
• Demonstrated success in meeting or exceeding sales targets and key performance indicators.
• Highly organized, with experience using CRM systems and managing client records.
• Passionate about helping people and making a positive impact on their lives, especially during challenging circumstances.

Nice-to-haves

• Knowledge of criminal law services is an advantage but not required.

Benefits

• Base salary of $40,000 with monthly bonuses paid quarterly, with potential earnings over $100,000 annually.