Sales Coordinator (Hybrid: Onsite & Remote) (Southeast Region)
US Foods Holding - Lexington, SC
posted 5 months ago
About the position
The Sales Coordinator position at US Foods is a hybrid role that combines remote work with occasional onsite responsibilities at distribution center offices located throughout the Southeast Region of the United States. This position is designed for individuals who are eager to contribute to the foodservice industry by supporting Territory Managers and customers through effective communication and administrative assistance. The role is primarily remote, with an expectation of being onsite approximately once a month or as needed for training purposes. As the first point of contact for assigned Territory Managers and customers, the Sales Coordinator will play a crucial role in driving results through team selling and administrative support. This includes resolving customer inquiries and requests in a timely manner, utilizing a detailed knowledge of US Foods products, systems, and tools. The Sales Coordinator will engage in regular phone conversations with customers, taking orders, addressing issues, and promoting sales opportunities. Additionally, the role involves reviewing orders placed through US Foods Online to ensure accuracy and completeness, and contacting customers with suitable substitutes when necessary. The Sales Coordinator will also provide essential administrative support to Territory Managers and District Sales Managers, processing credits, special orders, and other requests as needed. This position requires a proactive approach to customer engagement, including highlighting ongoing promotions and opportunities to up-sell or cross-sell products. The successful candidate will leverage proprietary US Foods systems and tools to provide accurate and timely responses to customer inquiries, ensuring a high level of service and satisfaction. Continuous professional development is encouraged, with opportunities to attend sales meetings and product training sessions to enhance product knowledge and sales skills.
Responsibilities
- Serve as the primary liaison between customers, Territory Managers, District Sales Managers, and Product Sales Support Administrators.
- Engage in regular phone conversations with customers to take orders, resolve issues, and promote sales opportunities.
- Review orders placed through US Foods Online for accuracy and completeness, contacting customers with suitable substitutes as necessary.
- Provide administrative support to Territory Managers and District Sales Managers, processing credits, special orders, and other requests.
- Respond to customer and Territory Manager inquiries in a timely manner, escalating issues as necessary.
- Maintain ownership of all follow-up communication from escalated inquiries.
- Leverage proprietary US Foods systems and tools to answer inquiries and provide insights.
- Attend department sales meetings and product training to develop product knowledge.
- Provide vacation/back-up coverage to Territory Managers and weekend coverage for inbound Sales Coordinator calls.
Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- At least three (3) years of previous customer service experience required; food service distribution experience preferred.
- Previous sales experience preferred, but not required.
- Working knowledge of CRM tools, especially Salesforce.com, is a plus.
- Strong verbal communication and interpersonal skills required.
- Solid problem resolution ability required.
- Customer service orientation with the ability to influence/persuade customers to purchase products.
- Ability to process multiple issues simultaneously and drive them to successful resolution.
- Working knowledge of Microsoft Word, Excel, and Outlook required.
Nice-to-haves
- Experience in food service distribution is preferred.
- Familiarity with Salesforce.com or similar CRM tools.
Benefits
- Medical, dental, and vision insurance
- 401K
- Life insurance
- Full benefits starting on Day 1
- Competitive hourly wage between $17.50 - $19.50 depending on experience and location.
