Sales Coordinator

Arlo Wynwood - Miami, FL

Full-time - Entry Level

Miami, FL

About the position

The Sales Coordinator at Arlo Wynwood is responsible for supporting the Area Director of Sales & Marketing and Sales Managers in daily sales operations. This role involves managing inquiries, providing detailed information to clients, assisting with marketing initiatives, and ensuring smooth booking processes for events. The Sales Coordinator plays a crucial role in maintaining client relationships and tracking sales performance, contributing to the overall success of the sales department.

Responsibilities

• Ensure all inquiries are entered properly into the inquiry form and Opera as requested.
• Qualify inquiries and pass them to the appropriate Sales Manager or Director of Sales.
• Provide clients with detailed information regarding the hotel, its facilities, and surrounding areas.
• Issue proposals, corporate/group/wholesale rate agreements, and collateral requests promptly.
• Assist the Director of Sales with marketing initiatives and booking events.
• Track monthly production of corporate/consortia accounts.
• Act as key administrator on Lanyon for corporate/consortia RFPs and ensure timely submission.
• Conduct site inspections with clients as needed.
• Prepare and distribute group resumes and BEO's.
• Create rate codes for packages, promotions, and corporate rates in Opera.
• Monitor room release dates for group blocks and review room pick up/drop off daily.
• Meet and greet clients professionally and hospitably.
• Attend sales meetings and take minutes as requested.
• Organize and update sales activity trace system and ensure a properly organized work environment.
• Prepare special requests and amenities for VIP guests and group arrivals.
• Assist in the preparation of in-house sales promotions and client functions.
• Ensure sales share drive has all relevant and up-to-date files.
• Attend client/association/company events as required.
• Actively upsell each request to maximize profitability and sales.
• Assist in handling telephone and walk-in inquiries.
• Consult with Accounting, Front Desk, and F&B Department on billing procedures as required.
• Distribute group resumes & BEO's to all departments and ensure file turnover checklist is completed.
• Maintain and update directory listings and Opera database.
• Expedite direct mail pieces and progress.

Requirements

• Experience in an administrative office environment.
• College or university degree.
• Knowledge of general hotel operations.
• Knowledge of general administrative duties.

Nice-to-haves

• Experience with sales and catering software such as Opera, Lanyon, Starcite, Cvent, and Hotelplanner.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Benefits

• Complimentary Parking
• 401k Match
• Paid Holidays
• Paid Time Off
• Medical, Dental, Vision insurance
• Free Meals
• Tuition Reimbursement
• Training & Development
• Great opportunities for career growth.