Sales Counselor

Everstory Partners - Big Stone Gap, VA

Full-time - Entry Level

Big Stone Gap, VA

Personal and Laundry Services

About the position

The Sales Counselor at Everstory Partners plays a crucial role in providing compassionate support to families during their end-of-life planning. This position focuses on delivering a customer-centric experience, guiding individuals through memorial planning, and selling products and services related to pre-planning and immediate needs. The Sales Counselor is responsible for maximizing revenue through effective sales strategies while ensuring customer satisfaction and maintaining a strong presence in the community.

Responsibilities

• Guide individuals and families through end-of-life memorial planning using sales presentations and tools provided by Everstory.
• Provide options to meet the unique needs of customers, including touring the location and advising on burial and cremation options.
• Manage CRM and lead database, generating new leads through networking, online, and cold calling.
• Plan and conduct community outreach events to build relationships and generate new leads.
• Complete all required paperwork and processes to finalize sales and deliver services/products.
• Participate in supporting services at the location and attend all sales meetings to communicate progress and results.

Requirements

• High school diploma or equivalent required; additional education in Business, Marketing, or Sales preferred.
• 1 year of sales experience preferred.
• Valid driver's license and access to a personal vehicle for offsite appointments.
• Proficiency in MS Office, particularly Excel and Outlook.
• Experience with CRM systems preferred.
• Strong attention to detail and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and planning skills in a fast-paced environment.
• Ability to maintain discretion and confidentiality when handling sensitive information.

Benefits

• Medical
• Dental
• 401k with company match
• Life insurance
• Short-Term Disability
• Long-Term Disability
• Vision insurance
• Tuition Reimbursement
• Employee Discount Programs
• Generous PTO Programs
• Volunteer Opportunities