Sales Counselor

Harbor Chase of Shorewod - Shorewood, WI

Part-time - Entry Level

Shorewood, WI

About the position

The Sales Counselor at Harbor Chase of Shorewood is responsible for conducting tours for prospective residents of assisted living and memory care facilities. This part-time role focuses on meeting occupancy expectations, maintaining relationships with residents and families, and managing sales activities to maximize revenue.

Responsibilities

• Schedule, organize, and conduct tours with prospective residents.
• Meet all expectations of meaningful contacts, leases, and occupancy.
• Respond to and follow up with all walk-ins, phone-ins, and mail-ins in a timely manner.
• Maintain a good working relationship with residents, families, and professional providers of care.
• Maintain a working knowledge of all software programs.
• Manage move-ins and move-outs to achieve maximum revenue.
• Treat each inquiry with value.
• Meet all expectations of occupancy and budget.
• Keep the Sales Director and/or Executive Director informed of all sales activity daily.
• Maintain Hot Board and census board.
• Assist in the development and execution of community events.
• Communicate any special needs of incoming residents to the appropriate personnel.
• Stay informed of all trends, developments, concepts, and techniques in the field that affect the product.
• Understand the needs of seniors and the aging process.
• Maintain and work an active, meaningful waitlist.
• Work in a safe and alert manner and take ownership of safety for associates and residents.

Requirements

• Experience in sales or marketing, preferably in a healthcare or senior living environment.
• Strong communication and interpersonal skills to build relationships with residents and families.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of software programs related to sales and occupancy management.

Nice-to-haves

• Experience in assisted living or memory care settings.
• Familiarity with the aging process and senior care needs.

Benefits

• Flexible scheduling for part-time work.
• Opportunity to work in a supportive and caring environment.