Sales & Customer Service Associate Part-Time

$18,720 - $27,040/Yr

Massage Envy - Madison, MS

Part-time - Entry Level

Madison, MS

Personal and Laundry Services

About the position

The Sales & Customer Service Associate at Massage Envy is a part-time role focused on providing exceptional customer service and supporting the wellness journey of clients. The position involves promoting services, managing client relationships, and contributing to the growth of the member base while ensuring a positive experience for all guests.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services.
• Sell the Massage Envy Wellness Program and book clients for future services.
• Encourage homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Requirements

• High school diploma or equivalent.
• Previous retail or sales experience (preferred).
• Excellent math and computer skills.
• Ability to multitask and think critically.
• Great people skills and ability to establish positive relationships with guests.
• General knowledge of massage and skin care services.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Referral program
• Vision insurance