Sales & Customer Service Associate

$31,200 - $32,240/Yr

Massage Envy - Omaha, NE

Full-time - Entry Level

Omaha, NE

Personal and Laundry Services

About the position

The Sales & Customer Service Associate at Massage Envy Maple is responsible for providing exceptional customer service, promoting wellness programs, and supporting the clinic's operations. This role involves engaging with clients, booking appointments, and educating them about services to enhance their wellness journey. The associate plays a key role in growing the member base and ensuring a positive experience for all clients.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services.
• Sell the Massage Envy Wellness Program and book clients for future services.
• Encourage homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Requirements

• High school diploma or equivalent is required.
• Previous retail or sales experience is preferred.
• Excellent math and computer skills with the ability to multitask.
• Strong people skills to establish positive relationships with guests.
• General knowledge of massage and skin care services.

Nice-to-haves

• Experience in a customer service role.
• Knowledge of wellness and health-related services.

Benefits

• Free massages
• Paid time off
• Wellness program