Sales & Customer Service Associate

$27,040 - $29,120/Yr

Massage Envy - Pompano Beach, FL

Full-time - Entry Level

Pompano Beach, FL

Personal and Laundry Services

About the position

The Sales & Customer Service Associate at Massage Envy Pompano Beach plays a crucial role in providing exceptional customer service and promoting wellness services. This position focuses on building relationships with clients, educating them about services, and supporting the clinic's operations to enhance the overall client experience.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services.
• Sell the Massage Envy Wellness Program and book clients for future services.
• Encourage homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Requirements

• High school diploma or equivalent.
• Previous retail or sales experience (preferred).
• Excellent math and computer skills with the ability to multitask.
• Strong people skills to establish positive relationships with guests.
• General knowledge of massage and skin care services.

Benefits

• Competitive base pay of $13-14/hour plus bonuses and commissions.
• Flexible schedules - one weekend shift required.
• Employee Assistance Program.
• Employee referral bonus program.
• Supplemental dental, vision, accident, hospital medical plans.
• Company sponsored Tele-Health for all employees and their household members.
• Employee Massage Envy Membership including 1-hour service of your choice per month and additional services at a discounted rate.