Sales & Customer Service Associate

Massage Envy - Winchester, VA

Full-time - Entry Level

Winchester, VA

Personal and Laundry Services

About the position

At Massage Envy Winchester, we are dedicated to creating a supportive and inspiring environment for our team members. As a Sales & Customer Service Associate, you will play a crucial role in helping clients feel their best while also contributing to the growth of our member base. Your passion for helping others will be at the forefront of your daily responsibilities, as you engage with clients and promote our wellness services. We believe in delivering an excellent experience to our clients, and your role will be pivotal in achieving this goal. You will be part of a team that is committed to total body care, and you will receive in-depth training on our products and services to ensure you are well-equipped to assist our clients effectively. In this position, you will be responsible for providing outstanding customer service, which includes greeting clients, scheduling services, and addressing any questions they may have. You will also promote the value of our Total Body Care services by educating clients on new offerings, selling the Massage Envy Wellness Program, and encouraging retail purchases based on recommendations from service providers. Your ability to establish positive relationships with guests will be essential in helping to grow and retain our client base, both in-person and through outreach via phone and email. We are looking for individuals who are not only skilled in sales but also genuinely care about the well-being of our clients and are enthusiastic about promoting a healthy lifestyle.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services.
• Sell the Massage Envy Wellness Program and book clients for future services.
• Encourage homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Requirements

• High school diploma or equivalent required.
• Previous retail or sales experience preferred.
• Excellent math and computer skills with the ability to multitask.
• Strong people skills and ability to establish positive relationships with guests.
• General knowledge of massage and skin care services.

Nice-to-haves

• Experience in a customer service role.
• Knowledge of wellness and health-related products.

Benefits

• Competitive base pay plus bonuses and commissions
• Matching 401(k)
• Paid time off for full time employees
• Employee referral bonus program
• Employee Assistance Program
• Flexible schedule for better work/life balance
• In-depth product and service training
• Free massage, skincare or stretch service each month
• 40% off all products