Sales & Customer Service Associate

$24,960 - $24,960/Yr

Massage Envy - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

Personal and Laundry Services

About the position

At the Massage Envy Creedmoor & Strickland franchise located at 8357 Creedmoor Road, Raleigh, NC, we are dedicated to creating a supportive and inspiring environment for our team members. Our mission is to help clients feel their best while fostering a culture of wellness and care. As a Sales & Customer Service Associate, you will play a crucial role in delivering exceptional customer service and promoting our wellness services. You will be part of a team that is committed to growing our member base and enhancing the overall client experience. We believe in the importance of total body care and aim to educate our clients about the benefits of our services and products. Your contributions will directly impact our clients' wellness journeys and the success of our franchise. In this role, you will be responsible for providing outstanding customer service, ensuring that every client feels valued and understood. You will promote the value of Total Body Care by educating clients on our services, selling the Massage Envy Wellness Program, and encouraging retail purchases based on service provider recommendations. You will also support the clinic's daily operations by greeting clients, scheduling appointments, answering phone calls, and addressing any questions or concerns. Your ability to establish positive relationships with guests will be key to growing and retaining our client base, both in-person and through outreach efforts via phone and email. We pride ourselves on having a culture that supports your success. Our trained leadership team is invested in your growth, and we offer various award programs to recognize outstanding performance. We celebrate individuality and encourage knowledge sharing within our caring community. If you are passionate about helping others and are ready to join a team of experienced professionals, we look forward to meeting you!

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services.
• Sell the Massage Envy Wellness Program and book clients for future services.
• Encourage homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Requirements

• Must be 18 years or older.
• High school diploma (or equivalent) is required.
• Previous retail or sales experience is preferred.
• Excellent math and computer skills with the ability to multitask.
• Great people skills and the ability to establish positive relationships with guests.
• General knowledge of massage and skin care services.

Benefits

• Competitive base pay of $12/hour plus unlimited bonuses and commissions.
• Company contributed medical insurance for full-time team members.
• Vision, Dental, Accident, Short-Term Disability, Long Term-Disability and Life insurance also available.
• 401(k) retirement plan for all team members after 6 months of employment.
• Paid Time Off (PTO) for full-time team members.
• Discounted pet insurance through Fetch.
• A flexible schedule for a better work/life balance.
• In-depth product and service training.
• Employee Assistance Program available.
• 40% off all products.
• Long-term career planning and advancement.