Sales & Customer Service Associate

Massage Envy - Flemington, NJ

Full-time - Entry Level

Flemington, NJ

Personal and Laundry Services

About the position

The Sales & Customer Service Associate at Massage Envy Flemington plays a crucial role in providing exceptional customer service and promoting wellness services. This position focuses on building relationships with clients, educating them about services, and supporting the overall clinic operations to enhance client satisfaction and retention.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services.
• Sell the Massage Envy Wellness Program and book clients for future services.
• Encourage homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Requirements

• High school diploma (or equivalent) is required.
• Previous retail or sales experience is preferred.
• Excellent math and computer skills with the ability to multitask.
• Strong people skills to establish positive relationships with guests.
• General knowledge of massage and skin care services.

Benefits

• 401(k)
• Paid time off for full time employees
• Annual AMTA membership with insurance at no cost
• 20+ free continuing education courses every year
• Employee referral bonus program
• Employee Assistance Program
• Flexible schedule for work/life balance
• Free massage, skincare or stretch session each month
• 40% off all products