Sales & Customer Service Associate

Massage Envy - Miami, FL

Part-time,Full-time - Entry Level

Miami, FL

Personal and Laundry Services

About the position

The Sales & Customer Service Associate at Massage Envy Doral plays a crucial role in delivering exceptional customer service and promoting wellness services. This position involves engaging with clients, educating them about services, and supporting the clinic's operations to enhance client satisfaction and retention.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services.
• Sell the Massage Envy Wellness Program and book clients for future services.
• Encourage homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Requirements

• High school diploma or equivalent.
• Previous retail or sales experience (preferred).
• Excellent math and computer skills.
• Ability to multitask and think critically.
• Great people skills and ability to establish positive relationships with guests.
• General knowledge of massage and skin care services.

Nice-to-haves

• Experience in a customer service role.
• Knowledge of wellness and health services.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Free massages
• Health insurance
• Paid time off