Sales & Customer Service Associate

Massage Envy - Birmingham, MI

Full-time - Entry Level

Birmingham, MI

Personal and Laundry Services

About the position

The Sales & Customer Service Associate at Massage Envy Birmingham plays a crucial role in providing exceptional customer service and promoting wellness services. This position focuses on building relationships with clients, educating them about services, and supporting the clinic's operations to enhance the overall client experience.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services.
• Sell the Massage Envy Wellness Program and book clients for future services.
• Encourage homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Requirements

• High school diploma or equivalent.
• Previous retail or sales experience (preferred).
• Excellent math and computer skills with the ability to multitask.
• Strong people skills to establish positive relationships with guests.
• General knowledge of massage and skin care services.

Nice-to-haves

• Experience in a customer service role.
• Knowledge of wellness and body care services.

Benefits

• Employee Assistance Program
• Competitive base pay plus bonuses and commissions
• Employee referral bonus program
• Flexible schedule for work/life balance
• In-depth product and service training
• Free massage, skincare or stretch service hour three times a year
• 45% off all products