Sales & Customer Service Associate

$33,280 - $33,280/Yr

Massage Envy - Vacaville, CA

Part-time - Entry Level

Vacaville, CA

Personal and Laundry Services

About the position

The Sales & Customer Service Associate at Massage Envy Vacaville plays a crucial role in enhancing the customer experience and driving sales. This part-time position focuses on selling memberships, providing excellent customer service, and supporting the overall wellness journey of clients. The associate will work closely with guests to promote services and products while maintaining a welcoming environment.

Responsibilities

• Sell memberships to Massage Envy guests.
• Recommend upgrades and enhancements to members and guests.
• Inform members and guests of additional services offered, such as skincare and total body stretch.
• Encourage home-care retail purchases based on service provider recommendations.
• Greet guests and members as they enter the clinic.
• Efficiently check members in and out for appointments.
• Answer phones and proactively reach out to clients to book appointments and collect payment.
• Resolve customer issues through empathy, active listening, and creative problem solving.
• Book appointments to achieve maximum schedule efficiency.
• Maintain client files and actively communicate client needs to service providers.
• Clean and disinfect common areas as needed.
• Complete all other duties assigned by management.

Requirements

• Previous sales experience with a track record of hitting targets.
• Goal-driven, informative, and charismatic sales skills.
• Critical thinking abilities with excellent math and computer skills.
• Ability to multitask and establish positive relationships with guests.
• Computer and cash handling skills.
• General knowledge of massage and skincare services.
• High school diploma or equivalent.

Benefits

• $16.00 / hour plus uncapped monthly bonus potential
• Complimentary membership, services, and discounts
• Employee referral bonus program
• Employee Assistance Program
• AFLAC Insurance options
• A flexible schedule for a better work/life balance
• Continuous training and coaching on sales and customer service