Sales & Customer Service Associate

About the position

At the Massage Envy Frisco North franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services
• Sell the Massage Envy Wellness Program
• Book clients for future services
• Encourage homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Requirements

• Have a high school diploma (or equivalent)
• Previous retail or sales experience (preferred)
• Critical thinkers with excellent math and computer skills
• Ability to multitask
• Great people skills and can establish positive relationships with guests
• Supporters of total body care with a general knowledge of massage and skin care services

Benefits

• $11.50 hour plus bonuses and commissions
• 401(k)
• Paid time off for full time employees
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month (for full-time employees)
• 20% off all products